Sirius XM Canada is a Canadian radio broadcasting company, which operates as a Canadian affiliate of Sirius XM Radio. The company received approval from the Canadian Radio-television and Telecommunications Commission on April 11, 2011 to merge the formerly distinct XM Radio Canada and Sirius Canada services, following the merger of XM Satellite Radio and Sirius Satellite Radio in the United States. The merger was subsequently completed as of June 21, 2011.
John Bitove's Canadian Satellite Radio Holdings Inc., the licensee of the former XM Radio Canada, holds 30.3% and effective control of the new company. Slaight Communications and the Canadian Broadcasting Corporation, the primary shareholders in the former Sirius, each hold 20.4%, and the American parent Sirius XM holds 25%. Both Bitove and Mark Redmond, the former president and CEO of Sirius Canada, hold executive roles with the new company.
Sirius Canada has poor customer service. They DEMAND a credit card be kept on file and they unilaterally charge this card as they wish. This is an antiquated policy as too many businesses are having security issues with their customer information being compromised by hackers. No business, including Sirius Canada, is immune to online security threats. We as consumers need to make it perfectly clear to those businesses who DEMAND that a credit card be kept on file, that this practice amounts to an invasion of privacy. When someone from Sirius, supposedly called us it was from an "UNKNOWN NAME" "UNKNOWN CALLER" the lady asked for a valid credit card. Now what kind of an idiot would give this information out over the phone to an "unidentified" caller. Not long after that call, Sirius had the audacity to stop our radio feed. Having spent a total of 87 minutes on HOLD over the past 3 days amounted to a total waste of time as I have better things to do. I still had a credit on my Sirius Canada account and yet they still cut off our satellite feed. This amounts to pure "GREED" on behalf of Sirius Canada as now they can charge a bogus reconnection and/or activation fee. Seeing as they have a monopoly on satellite radio, Sirius Canada feels they can do as they like, cut off service with a credit still on the account. THIEVES!
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